General Terms and Conditions

The Sunflower Shop: 21 Headley rise Shirley, Solihull, West Midlands B90 3QL

Email: [email protected]

Enquiry

All price and delivery enquiries should be directed to: [email protected]

Contract

Making a contract with us:
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Once you place your order on the website, your credit or debit card will be charged for the full amount of your order. In the unlikely event that we cannot fulfil your order, your card will be refunded immediately.

Payment

We accept, MasterCard, and visa credit cards, and Delta and Switch debit cards. Solo and Electron Cards are prohibited by the Card Issuers for Distance Selling. Your card payment will be processed on the day of ordering. VAT is included in all our prices. Our internet payment method is secure.

Delivery

We aim to despatch goods within 24 - 48 hours of receiving the order. Goods are sent by 2nd class post (UK orders), or courier for heavier items. First class and next day delivery can be arrange at an additional cost. 

Prices

All prices are correct, but are subject to alteration without warning. The price shown at the time of ordering will be the price charged to your payment card. 

If you are not completely happy with your item, you may return the item for a full refund. Please read our returns and refund policy

Complaints In the unlikely event you should have a complaint please e-mail: [email protected] Alternatively please write to us or telephone using the details given above. All complaints will be handled in a fair and professional manner. View our Privacy Policy.

Our terms and conditions comply with the Consumer Contracts Regulations (June 2014) .